Nova reads your live catalog, technical specifications, and store policies, then answers every shopper on your brand — in your voice, on your storefront, around the clock. We ground it, deploy it, and keep it accurate. You write zero code.
One agent. Every question a shopper asks.
Exact technical specs, compatibility, and variant comparisons verified directly from your product documentation before shoppers bounce.
Materials, dimensions, storage variants, and warehouse stock — answered straight from your live store catalog.
Order status and courier timelines in the same thread, with contextual routing when human care is needed.
Your palette, your tone, your avatar. A generic chat bubble never had a chance.
01 / The problem
A generic bot still answers — confidently, and wrongly. The shopper gets incorrect product specs, outdated stock information, or a generic "contact support" deflection that kills purchase intent. Nobody complains. They just leave.
Generic LLM • Guesswork • Silent abandonment
Deterministic Grounding • Live Inventory • Zero Code
02 / How it works
We do the work. Your team does not.
Your live catalog, product specs, inventory feeds, policy pages, and FAQs are indexed into a deterministic grounding engine that answers strictly from your verified data.
Persona, tone, palette, fonts and avatar are set to your brand guidelines. You read one sample conversation and sign it off before a shopper ever sees it.
One script tag goes live. Catalog drift and new policies are picked up continuously, and anything the agent cannot answer reaches your team with the conversation attached.
Deployment is one script tag on Shopify, or a lightweight embed on any custom storefront.
03 / The platform
The part a shopper never sees: deterministic retrieval over your own catalog, sub-second latency, and a deploy that adds zero weight to your storefront.
Every answer comes from your verified catalog, policies and FAQs. When Nova does not know, it says so and hands the conversation to a human — it never invents a spec.
Persona, tone, palette, typography and avatar are set to your guidelines. It reads as your team on your storefront, not as a third-party widget bolted on.
New SKUs, price changes and policy edits are picked up continuously. Your agent never keeps quoting last season's stock.
Our solutions engineering team configures knowledge ingestion, edge cases, and brand tuning for you. Zero internal engineering hours, zero prompt maintenance, and free assisted setup.
A single script tag on Shopify, or a lightweight embed on any custom storefront. It loads only after your product page has rendered, so it never blocks what the shopper came for.
Conversation history, sentiment, unanswered questions and knowledge gaps in a dashboard. You see exactly what shoppers asked and where the agent fell short.
04 / Questions
Straight answers, no sales fog.
No. Nova loads asynchronously from a global edge CDN, and only after your product page, images and buy button have rendered. It does not sit in the critical path of anything you measure.
Nova answers strictly from your verified catalog, technical specifications, real-time inventory and store policies. If a question is not covered by your data, it says so and hands over — it does not fill the gap with a plausible guess.
No. On Shopify it installs from the Theme Editor; on a custom storefront it is one lightweight script tag. We take on the knowledge setup, the grounding layer and the ongoing upkeep.
We ingest your live inventory, technical specifications, variants, store policies and FAQs into a deterministic grounding layer, then keep it current as your catalog changes. Your agent is working from your data, not from the open web.
Every merchant receives free assisted setup and dedicated onboarding. Our engineering team reviews your store policies, ingests your catalog, and fine-tunes your agent before launch. Any shopper queries that require human intervention are routed to your team with complete conversation context.
Your dashboard shows real conversation history, sentiment and the questions shoppers asked that your site does not answer yet — the gaps are handed to you as a to-do list.
05 / Next step
Book a 15-minute walkthrough. Bring your toughest product specification question, variant comparison, or store policy — we will show you the agent reading your own data to answer it.
Free assisted setup • 15-minute live walkthrough • Zero setup fees • White-glove onboarding